Enter the email address you signed up with and we'll email you a reset link. Need an account? Click here to sign up. Download Free PDF. A short summary of this paper. In this context, the website was evalauted via using heuristic evaluation, remote usability testing, and post-test questionnaire methods.
Every single screen of the BUIE website was evaluated, and design problems along with associated severity rankings were determined. Based on the heuristic evaluation findings, various task scenarios were created for the remote usability testing study. The users were asked to perform tasks relavant to the group characteristics and expectations related to the website.
Their performance were evaluated in terms of task completion success rate, number of clicks, and time spent till either accomplishment, failure, or quittance by a remote usability testing tool, Loop A post user testing questionnaire was also administered online where the user subjective rating data were collected for each task in terms of ease of use.
The results indicated numerous UI design issues, as confirmed by both heuristic and usability testing methods. Further redesign study is required to implement the results of this sudy in order to enhance the ease of use of the BUIE department website.
And, most often the users do not visit the website frequently unless it is a registration time, college application time or student transfer time of the year. Thus there is no learning factor of using a college department web site. Designing a web site for different user groups with different user needs and background is a challenge for the web site designers [1][2][6].
And, designing for different user groups is one of the most important factors that needs to be considered in order to ensure an ease of use of a website. In addition, the frequency of a website P.
Rau Ed. Those two important facts need to be considered for a successful web site design. This project started with the fact that there has been a known negative user experience of BUIE department website.
Recently, the website was degraded negatively in terms of ease of use by the undergraduate students in a student survey. The student group stated that the website needs to be redesigned. Then, a UCD project was initiated by the human factors professor at BUIE department, and it was assigned to three undergraduate students as a senior graduation project. The project plan including the deliverables, schedule and resources was prepared by the professor and it was implemented by the students in fall semester.
In this paper, it was illustrated what UCD methodologies were used, how they were used, what type of data were collected, how data was analyzed, and how the analyses results can be utilized to redesign the BUIE department website to enhance user experience.
The usability of this web site is very important in order to meet the needs of these different user groups. First, a heuristic evaluation was conducted in order to identify high level usability issues via using both "Research-Based Web Design and Usability Guidelines" of U. However, [2] was used as the primary resource. The BUIE website was evaluated using of of these usability guidelines. Every single window of of the BUIE website was evaluated, and design problems along with associated severity rankings were determined.
Heuristic evaluation was performed by three senior undergraduate students who were familiar with the website and somewhat knowledgeable about usability principles. Based on the results of this evaluation, the usability test scenarios were created.
The users were not moderated during the usability test sessions. The user data were collected and analyzed by the Loop11 tool automatically. A total of users participated in the study. User testings were performed remotely using loop The users in each of the four groups were asked to perform tasks relavant to the group characteristics and expectations related to the website.
Table 1. In the heuristic evaluation, a number of UX evaluators test the product based on the above guidelines to uncover usability problems during the testing process. Companies may depend on the heuristic evaluation rather than another usability testing because of the following advantages:. In contrast to the above advantages, the heuristic evaluation comes with different disadvantages that may affect its viability and a trusted tool to use in the usability testing.
These disadvantages may include the following:. Although there is a long debate about using the heuristic evaluation in usability testing, it can still use in an early stage of the testing phase before depending on other testing methods that involve the user sample. Using the heuristic evaluation can reduce the cost of the usability testing as well as the tested factors.
As in-house UX evaluators can start by testing the product based on the guidelines highlighted above, then the company may use other external usability testing methods that involve the end user in the testing process. And to ensure a successful heuristic evaluation process, in particular, and a usability testing process in general, the company need to consider the following:.
In addition to the above guidelines that need to be considered before doing the heuristic evaluation, other factors may depend on each project characteristics, For example, if the product requires specific skills or experience to test it.
Although there is still a debate on the validity of using the heuristic evaluation method in the usability testing phase, it can be used in an early stage of the testing phase before moving with other user testing methods to reduce the external testing costs and reduce the tested features. The heuristic evaluation tool can be very tricky especially with its end results. Creativity Stud. Devy, N. Holmqvist, K. OUP Oxford. Rizvi, W. In: Information Systems and Neuroscience, pp.
LJ Cronbach Coefficient alpha and the internal structure of tests. Psychometrika 16 3 Download references. Institute of Business Administration, Karachi, Pakistan. You can also search for this author in PubMed Google Scholar. Correspondence to Zahid Hussain. The research has been conducted according to ethical standards.
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Reprints and Permissions. Zardari, B. QUEST e-learning portal: applying heuristic evaluation, usability testing and eye tracking. Univ Access Inf Soc 20, — Download citation. Published : 09 November Issue Date : August Anyone you share the following link with will be able to read this content:.
Sorry, a shareable link is not currently available for this article. Provided by the Springer Nature SharedIt content-sharing initiative. Skip to main content. Search SpringerLink Search. Abstract In this study, the development of an e-learning portal for university students is presented.
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