The Independent Living Services Standards for Providers describes steps for providing the services that help consumers live more independently. Fair Hearings and Fraud Fair and Fraud Hearings Handbook includes policies, procedures, and responsibilities for handling client and contract appeals, detecting and handling potential fraud cases, and protecting the civil rights of clients.
The Security and Accountability Handbook contains procedures for safeguarding program benefits from fraud, abuse, and misuse. Guardianship Handbooks The Guardianship Provider Handbook contains procedures relating to referrals, billing and payment, and contract monitoring for guardianship providers. HHSC provides an array of services and community supports that enable people who are elderly or who have disabilities to avoid institutionalization.
The Consumer Managed Personal Attendant Services Provider Manual provides information to licensed agencies under contract to provide personal assistance services to individuals who have physical disabilities and who are able to supervise an attendant or have someone who can supervise the attendant for them. It is incorporated by reference as a part of the DAHS contract.
It is incorporated by reference as a part of the ERS contract. The Habilitation Coordination Billing Guidelines informs local intellectual and development disability authorities about billing and system reporting requirements regarding habilitation coordination provided through the Preadmission Screening and Resident Review program.
The Medicaid Hospice Provider Manual contains policy that providers must follow when administering the program and meeting the needs of hospice recipients. The Preadmission Screening and Resident Review Mental Illness Handbook provides instructions and procedures for local mental health authorities and local behavioral health authorities in implementing PASRR requirements. Learn more about what people in the community can do when they have been vaccinated and what precautions might still be recommended in LTC settings.
Skip directly to site content Skip directly to page options Skip directly to A-Z link. Section Navigation. Important update: Healthcare facilities. Learn more. Updated Dec. Minus Related Pages. The monthly rate contributes to the cost of providing the service.
The Ministry of Health allows homes to apply additional charges for optional services. This includes, but is not limited to, hairdressing, cable, and telephone services. Services and charges may vary between settings.
Home staff will inform you about these fees before you move in and must have your written consent. They work together with staff to maintain and enhance the quality of life of residents. They also provide a voice in decisions within the facility that affect them. Island Health is committed to protecting the rights of the residents we care for.
If you are not satisfied with the care you receive, please speak to the home manager so your complaint can be addressed. If you continue to be dissatisfied, please contact our Patient Care Quality Office. We are dedicated to providing the highest quality of care. This includes receiving feedback and responding to complaints.
If you have comments about the care you are receiving, on what we have done well and what we need to improve , please let us know. Read more. Visitor restrictions in place at Island Health facilities. Long-Term Care Options. About Long-Term Care Long-Term Care homes provide hour professional care and supervision to adults in a supportive and secure environment. Services are aimed at meeting the complex health needs of those admitted to a care home and include: Accommodation hour nursing care Other professional services such as nursing, physical therapy, social work and nutritional support Hospitality services meals, housekeeping, recreational activity programs, emergency response Personal care assistance End-of-life care.
What if I am not eligible for Long-Term Care?
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